Terms & Conditions

Chalice Well Trust Terms & Conditions

We welcome visitors to our website (www.chalicewell.org.uk) and want to make sure that it is used for its intended purpose and that site visitors feel safe and secure. If you would like to contact The Chalice Well Trust office, please find details below;

Chalice Well Trust, 85 – 89 Chilkwell Street, Glastonbury BA6 8DD

01458 831154


Our Terms & Conditions comprise:

Website Terms of Use

Accommodation Booking Conditions

Events Terms & Conditions

Companionship Terms & Conditions

Please take time to read these Terms & Conditions carefully and we hope you enjoy your visit!

Website Terms of Use


Access  to and use of any information on this website is conditional on your acceptance of these conditions without modification. If you do not wish to accept any part of them, you must not use our website. All bookings for the services we offer are also subject to our booking conditions.

Access to this website is conditional on your agreement that all information contained in it and all matters which arise between you and us will be governed by English law. Access is further conditional on your agreement that any dispute or matter which arises between you. 

The Chalice Well Trust may change these terms at any time by posting changes online. Please review these terms regularly to ensure you are aware of any changes made by the Chalice Well Trust. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.

You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrict, or inhibit the use and enjoyment of the site by any third party. Users of our interactive features should also refer to our Contributions section.

Copyright restrictions

Commercial use or publication of all or any item displayed is strictly prohibited without prior written permission of the Chalice Well Trust. Nothing contained herein shall be construed as conferring any licence by the Chalice Well Trust to use any item displayed.

Documents may be copied for personal use only on the condition that copyright and source indications are also copied, no modifications are made and the document is copied entirely. However, some documents and photos have been published on this site with the permission of the relevant copyright owners (who are not the Chalice Well Trust). All rights are reserved on these documents and permission to copy them must be requested from the copyright owners (the sources are indicated within these documents/photographs).

Disclaimers and Limitation of Liability

Chalicewell.org.uk, including the information, names, images, pictures, logos and icons regarding or relating to the Chalice Well Trust and/or The Chalice Well Bookshop Ltd., its products and services (or to third party products and services), is provided "AS IS" basis without any representations or any kind of warranty made (whether express or implied by law) to the extent permitted by law, including the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.

Chalice Well Trust takes no responsibility for the content of external Internet sites. Other websites that we link to are owned and operated by third parties and Chalice Well Trust has no control over them. The fact that we include links to other websites does not mean that Chalice Well Trust approves of or endorses any other third party website or the content of that website. We accept no liability for any statements, information, products or services that are published on or are accessible through any websites owned or operated by third parties.

Under no circumstances will the Chalice Well Trust and/or The Chalice Well Bookshop Ltd. be liable for any of the following losses or damage (whether such losses where foreseen, foreseeable, known or otherwise): (a) loss of data; (b) loss of revenue or anticipated profits; (c) loss of business; (d) loss of opportunity; (e) loss of goodwill or injury to reputation; (f) losses suffered by third parties; or (g) any indirect, consequential, special or exemplary damages arising from the use of chalicewell.org.uk regardless of the form of action.

The Chalice Well Trust does not warrant that functions contained in chalicewell.org.uk content will be uninterrupted or error free, that defects will be corrected, or that chalicewell.org.uk or the server that makes it available are free of viruses or bugs.

Intellectual Property

The names, images and logos identifying the Chalice Well Trust, The Chalice Well Bookshop Ltd. or third parties and their products and services are subject to copyright, design rights and trade marks of the Chalice Well Trust and/or third parties. Nothing contained in these terms shall be construed as conferring by implication, estoppel or otherwise any licence or right to use any trademark, patent, design right or copyright of the Chalice Well Trust, or any other third party.

Contributions to chalicewell.org.uk

Where you are invited to submit any contribution to chalicewell.org.uk (including any text, photographs, graphics, video or audio) you agree, by submitting your contribution, to grant the Chalice Well Trust the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, make available to the public, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution, and in accordance with privacy restrictions set out in the Chalice Well Trust’s privacy policy. If you do not want to grant to the Chalice Well Trust the rights set out above, please do not submit your contribution to chalicewell.org.uk.

By submitting your contribution to chalicewell.org.uk, you:

warrant that your contribution:

  • is your own original work and that you have the right to make it available to the Chalice Well Trust for all the purposes specified above;
  • is not defamatory; and
  • does not infringe any law; and

indemnify the Chalice Well Trust against all legal fees, damages and other expenses that maybe incurred by the Chalice Well Trust as a result of your breach of the above warranty; and

waive any moral rights in your contribution for the purposes of its submission to and publication on chalicewell.org.uk and the purposes specified above.

Accessing your personal data

You are entitled to ask us in writing, by letter or e-mail, what details of yours are being held or processed, for what purpose and to whom they may be or have been disclosed. We may charge a fee to respond to such a request, as there will be associated administrative expenses incurred in doing so. We will respond to your written request within 40 days of receiving it, if we determine that no fee is chargeable, or within 40 days of receiving the fee insofar as we have also received your written request. In certain limited circumstances we are entitled to refuse your request. If you believe that any of your personal details, which we are processing, are inaccurate or incorrect please contact us immediately.


As is standard practice, this website uses cookies, which are small pieces of information sent via a website to your computer and stored there to allow that website to recognise you whenever you visit it. Cookies also collect statistical data about your browsing actions and patterns but no personal data is collected with or associated to the statistical data at any time.

Age restrictions

If you are aged 16 or under‚ please get your parent or guardian's permission beforehand whenever you provide personal information to this website. Users without this consent are not allowed to provide us with personal information.

Applicable Policy

We may alter this policy at any time. If we do so, all subsequent use of this website will be governed by the newer version. We recommend that you review this privacy policy from time to time in order to ensure that you are familiar with the most recent iteration. Your continued use of this website will be deemed acceptance of the updated or amended terms. 


If there is any conflict between these terms and specific terms appearing elsewhere on chalicewell.org.uk (including local house rules) then the latter shall prevail.  

These terms shall be governed by and interpreted in accordance with the laws of England and Wales. 

Accommodation Booking Conditions

The following Terms and Conditions apply to all bookings made on this website. We kindly ask that you take a moment to read them prior to making a Booking.

The Chalice Well Trust enters into this Agreement as principal for Bookings made for the Chalice Well Trust Retreat Houses and Meeting Room.

In these Terms and Conditions the following definitions apply:

“The Agreement” is your Booking Confirmation and the Terms and Conditions;
“Little St. Michael’s”, “Chalice Well Lodge”, “The Meeting Room” are the premises for which your Booking is made;
“The Booking(s)” includes accommodation, and any event bookings made;

“Subscription” is for Companionship of The Chalice Well.
“The Guest(s)” is the person, organisation, or other body responsible for making the Booking;

Individuals who wish to stay at Chalice Well Retreat Houses need to become a Companion of Chalice Well in order to do so. Guests may book in advance for accommodation. Rooms are subject to availability and the Chalice Well Trust reserves the right to refuse any Booking for good reason. Guests are required to fully prepay or provide a deposit at the time of the Booking, or, on arrival at The Chalice Well.

Upon the acceptance of a booking, the Chalice Well shall require a deposit, which equals the cost of one night’s stay in order to reserve the room.


The prices for Accommodation are displayed on the website VAT (at the current rate) is included. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.


You will be asked to provide a credit card (or debit card) at the time of the Booking to secure your reservation. Where a deposit or full payment is required in advance; by Booking you are authorising the debiting of the card provided.

We accept the following methods of payment: Credit Cards: MasterCard, Visa Debit Cards: Visa / Delta and Visa / Electron and Maestro.

Acceptance of a booking, whether verbally or in writing, followed by the payment of a deposit creates a legally binding agreement between Chalice Well and the person from whom the booking has been accepted. We strongly advise you to take out appropriate insurance to cover any eventuality of cancellation.

The number of people occupying a room must not exceed the number stated on the booking form. 

Cancellation/ Non-Arrival

Cancellation or non-arrival will result in the forfeiture of your deposit. Deposits are non refundable and non-transferrable.

The Chalice Well Trust reserves the right to cancel a booking forthwith and without liability on its part in the event of damage or destruction to the Retreat Houses by fire or other causes, any shortage of labour, or any other cause beyond the control of the Trust which shall prevent it from performing its obligations in connection with any booking.  In such an event the Trust will refund the deposit made but will have no further liability to the Companion guest.

Any cancellation by us, Chalice Well will result in all monies being returned.

In the event of a late cancellation of any booking, the guest shall pay the Chalice Well Trust a cancellation fee. A late cancellation is 7 days or less before the first night’s accommodation. 

Chalice Well shall endeavour to re-let the accommodation but failing this, the cancellation fee shall be equivalent to two thirds (66%) of the total cost of the accommodation.

In event of a non-arrival the full balance will be payable.

If anyone is asked to leave the facilities due to inappropriate behaviour or misconduct of any sort no monies may be refunded.

Where the guest gives credit card details to Chalice Well to guarantee a booking then it is agreed between the parties that in the event of a cancellation or non-arrival Chalice Well may either debit the card with the cancellation fee or full amount of the booking unless otherwise agreed by Chalice Well.


Full Payment of the balance due for accommodation shall be paid at the time of checking in.


All prices for accommodation are stated in pounds sterling and include V.A.T.

Arrival and Departure

Room occupancy is from 2pm on the day of arrival and ‘Check-in’ times are between 2.00pm and 5.30pm during the summer (March 1st to October 31st) and 2.00pm to 5.00pm during the winter (November 1st to February 28th).  Access to the Retreat Houses is not guaranteed if arrival is later than these times, as staff may not be available. In the event of expected late arrival Chalice Well Trust offices should be contacted.

On the day of departure we kindly ask all guests to vacate their rooms by 10.00 am (unless a later departure is stated as part of your booking).

Private Access

Please be aware that at certain times throughout the year the Chalice Well may host Private Access between the hours of 8.15am and 10am and 4.15pm and 6pm (November – March) and 6.15pm – 8pm (April – October), which you may feel would be an intrusion on your retreat. Please contact Chalice Well in advance of your stay for further information.

If you have a problem

In the unlikely event that you have a problem during your stay you must bring it to the attention of a member of the administration staff at the time to ensure that we have an opportunity to rectify the problem during your stay.

If you are not satisfied that the issue has been resolved fully, please submit details in writing as soon as possible to The Chalice Well Trust, 85-89 Chilkwell Street, Glastonbury,Somerset BA6 8DD.


The Agreement shall be governed by the laws of England and Wales and the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation

We hope you enjoy your stay at this unique and special place


Events Terms & Conditions

All enquiries regarding advertised events at Chalice Well should be made to:

+44 (0) 1458 831154, info@chalicewell.org.uk

Chalice Well Trust, 85 – 89 Chilkwell Street, Glastonbury, Somerset, BA6 8DD

Event Details

Details of each of our events are displayed within the events pages of our website.

Some events only require the payment of garden admission. Where this is the case it will be stated within the event description e.g. Normal Admission Applies. There is no requirement to purchase garden admission in advance for such events, unless otherwise recommended within the event description, or advised by a member of Chalice Well staff.

Return, Refund and Cancellation Policy

Tickets for events and garden admission are non-refundable and non-transferable unless the event is cancelled by Chalice Well.

Refunds will only be considered if an event is cancelled by the Chalice Well Trust or, in the case of garden admission purchased in advance, if the gardens are closed.

A cancellation or a no-show by an advertised performer constitutes a cancellation made by Chalice Well Trust.

Requests for refunds can be made by contacting Chalice Well Trust customer services.

Event/Garden Admission Booking Online

The purchaser will receive confirmation of payment by email.

Unless otherwise instructed within the event description, the purchaser is advised to print off the email confirmation and bring this with them to the event/garden as proof of purchase.

Event/Garden Admission Booking by Telephone/Post

The purchaser will receive confirmation of payment by post, in the form of a credit/debit card receipt and/or ticket(s), within 14 days of the date Chalice Well Trust receive the booking request.

Companionship Terms and Conditions

For customer service regarding Companionships and Companionship payments, please contact Chalice Well Trust, Chilkwell Street, Glastonbury, Somerset BA6 8DD, telephone +44 (0) 1458 831154, email info@chalicewell.org.uk

Price and payment Information

Charges displayed on the Companionship subscription and information area of the website will prevail at all times in relation to Companionship subscriptions taken out online.

Charges displayed on paper application forms, or quoted by telephone by Chalice Well staff, will prevail in relationship to Companionship subscriptions placed verbally or by post.

You may make online payment for a one-year Companionship subscription, new or renewal, by credit or debit card. You may also download, complete and sign (original signature required, no facsimile or photocopy versions please) a Direct Debit Instruction form from our website.

We reserve the right to increase the price of Companionship subscription on an annual basis. You will be informed of any fee increase within your renewal letter. If we discover an error in the payment you have made, then we will inform you as soon as is reasonably possible and adjust the payment accordingly. If you discover an error in the payment you have made, please let us know as soon as possible.

If you are not using your own credit/debit card to pay for the membership subscription, you must ask the permission of the credit/debit card holder before entering the payment details.

When you offer to subscribe to a Chalice Well Companionship, either online, by post or verbally, you are confirming that you have obtained the prior permission of the credit/debit card holder.

Local Concessionary Companions are unable to pay their Companionship subscription by Direct Debit. Local Concessions are defined as applicants on an income so low that it would cause actual financial hardship to pay the regular Companionship fee. The applicant must live within a five mile radius of Chalice Well. They receive the same level of discount as Standard Companions, of 10% on most items when they visit our shop (discount is not applicable to food or drink items, or online orders from our shop).

Active Supporter Companions may pay annually or monthly by Direct Debit, credit or debit card or cheque and receive 15% discount on some items in our shop.

Companionship Benefits

Standard Companionship of Chalice Well is available to adults over the age of 17.  As a Companion you receive a Companion card, normally valid for one year. If you lose or damage your card, please call into the office or gatehouse. We would appreciate a £2 donation towards the cost of replacement.

As a Companion you receive the following benefits:

  • Upon presentation of a valid Companionship card, entry to the gardens free of charge, during normal opening hours: the named adult on the card, and up to two accompanied children up to the age of 17, are admitted free.
  • You may book a room in our retreat houses with 24 hour access to the gardens. Please see our website for accommodation charges.
  • Our Companions’ Journal ‘The Chalice’ published three times a year, either in the form of hard copy by post, or online
  • The opportunity to join in the weekly Companions’ meditation in Little St Michael’s retreat house, free of charge
  • Full access to the Companions’ area of the website and past issues of The Chalice from 2006
  • The opportunity to book the Upper Room in our Retreat House, Little St Michael’s without charge, for up to one hour’s private meditation during a visit to the gardens
  • The option to pay in instalments for Chalice Well Trust retreats
  • Free entry to our annual summer Companions’ Day event held in the marquee on the lower lawns
  • Up to 10% discount on some items during visits to our shop .Food and drink is excluded from this discount offer. Also, discount is not applicable to online sales.
  • Free entry to some non-ticketed events, when normal admission charges apply, such as our full moon and music evenings, when the gardens are open until 9.30pm.
  • For new Companions your Companion pack contains your Companion card(s), a confirmation letter, a Companionship Information Leaflet, an Events Leaflet and two past issues of the Companions’ journal, The Chalice
  • For renewing Companions your Companionship pack contains your Companion card(s), a confirmation letter, a Companionship Information Leaflet and an Events Leaflet

Companionship Categories

We have different categories of single and joint Standard Companionship eg UK and overseas and senior Companions. In addition to Standard Companionship, we also offer Lifetime, Local Concession, and Active Supporter Companionship.

You may become a Lifetime Companion online. Lifetime Companions make a single, one-off payment and receive the same benefits as Standard Companionship as detailed above. Please see our website for current subscription rates.

It is not possible to become a Local Concessionary Companion or an Active Supporter Companion online. Please contact the office if you would like to consider either of these options.

Being a Companion does not entitle you to free entry at ticketed events, nor does it guarantee the availability of tickets to any such events.

We reserve the right to change benefits without prior notice for any reason.

Online Companionship Applications

For online applications where you have supplied your email address, you will either receive an acknowledgement email confirming online payment or an email explaining that your online payment was not successful.

Where you receive an acknowledgement that your application has been received and processed, this does not yet mean that the contract between us is formed. A legally binding contract is formed on the date we send your Companionship pack.

We normally aim to send out your Companionship pack between one and two weeks of receipt of your online payment.UK mail is sent by second class postage, overseas mail by the lowest cost option by Royal Mail. Once processed and posted, we will assume that you have received your Companionship pack unless we hear from you.

It is also possible to download, sign and post a Direct Debit Instruction for the payment of your Companionship. Please see our website for current charges. Generally, Direct Debit payments, for UK bank or building society account holders only, are at a lower rate than payment by cash, credit or debit card. See our website for current charges for all methods of payment.

Your first Direct Debit payment for the current year’s Companionship is normally taken from your account 6-8 weeks from receipt of your application form. Subsequent years’ payments are taken on the date of expiry of your Companion card. When you make a Direct Debit agreement with us, we send you a letter each year, one month prior to the payment being taken, confirming the date and amount of your payment.

Refunds and Cancellations Policy

When you click to submit your application online by credit card payment, or you post, telephone or email us with details of your application, you are making an offer to subscribe to The Chalice Well Trust which, if accepted by us, will result in a legally binding contract.

At the point of renewal of your membership, your renewal payment is confirmation of the continued acceptance of this contract. You may not transfer your rights and obligations under these terms and conditions to another person.

Under the terms of the Direct Debit Guarantee, you may cancel your Direct Debit agreement with us at any time. If an error is made in the payment of your Direct Debit by Chalice Well Trust or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society. If you receive a refund you are not entitled to, you must pay it back when Chalice Well Trust asks you to.

Your Companionship, if paid by Direct Debit will automatically renew upon the expiry of your current Companionship card. You will receive a renewal notice normally one month in advance of the expiry of your current Companionship card. It will also contain information about your entitlement to cancel and about any changes to your Direct Debit payment. Any payment agreements that have been made by Direct Debit will automatically continue, unless you notify your bank or building society, and us, that you wish to cancel it.

Once renewal of your membership has occurred, it will still be possible to cancel your membership, but we are not obliged to offer a refund if notice has not been given and your Companionship pack has not been returned. 

The refund policy complies with the EU Distance Selling Directive (2000) and is part of UK law under the Consumer Protection Regulations (2000) that relate to distance selling. The law came into force in the year 2000 and applies to all UK based transactions where the consumer does not meet the vendor. These regulations do not govern contracts between businesses. In accordance with this law, you have a 7-day cooling off period during which you have the right to cancel your purchase and receive a refund. If a welcome pack has been issued this must be returned to us. The cost of postage and packing applicable to the return of the welcome pack will be at your own expense and we will not be accountable for these costs. If you do decide to cancel, please email or write to us and we will refund your payment within 30 days of receipt of your notice of cancellation and your returned Companion card(s) and welcome pack. If you paid by credit or debit card through our website, your refund will be made directly to your credit or debit card within 30 days of your cancellation and your returned Companion card and welcome pack. If you paid by other means then your refund will be made by cheque. This will be posted to you within 30 days of your cancellation.

No refunds will be given for Companionships cancelled part-way through the current period of Companionship.

We reserve the right not to fulfil, or to cancel, your application if we are unable to obtain payment authorisation from the issuer of your card or from your bank in the case of Direct Debit payments.

We will arrange to have delivered, issues of our Companions’ journal ‘The Chalice’ to the address you notified to us when you have made your Companionship application. You agree that we will not be responsible for failure to deliver the magazines if you have supplied us with an incorrect address or have failed to notify us of an address change. We reserve the right not to refund your membership if they are returned to us. Our liability to you in the event of magazines being lost in dispatch shall, at our discretion, be limited to replacement of the missing issues.

Every effort is made to ensure the accuracy of The Chalice journal, however, neither we nor the authors can accept liability for errors and omissions within the magazines.

Your Companion card entitles you to free entry during normal opening hours. Chalice Well is normally open 365 days per year, but if for reasons of health and safety or abnormally severe weather conditions and the gardens were closed at the time of your visit, we reserve the right not to refund your membership.

If you are unable for any reason to use your membership at any stage during this time, refunds or extensions cannot be offered in any circumstances.

These Terms and Conditions do not and shall not affect your statutory rights as a consumer.

Data Protection

The Chalice Well Trust is the Data Controller and Data Processor of any personal data you supply. The personal data you supply will be used to process your membership subscription. Your data will be used for statistical and analytical purposes and to administer your membership. You will receive membership communications and from time to time we will let you know about news and promotions and forthcoming events at Chalice Well if you provide us with your email address.

We never pass data to any third party.

If you wish to obtain a copy of the personal data held by us, please contact us. You may also be asked to provide proof of your identity.

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